Driving Customer Satisfaction and Retention
Consistent, positive contact with customers strengthens loyalty and maximizes retention. The challenge is to balance the frequency and value of proactive communications while minimizing the associated costs. SoundBite offers rich communication options that can elevate every aspect of your customer contact programs.
- Contact customers to confirm progress and gather information at their convenience
- Send loan applicants status updates during the approval process.
- Contact your entire customer base much quicker when sending notifications using SoundBite’s flexible multi-pass campaign strategies, multi-number escalation procedures, and outstanding answering machine detection and messaging
- Eliminate in-bound calls and make your loan officers more efficient
- Conduct automated satisfaction surveys cost-effectively. Survey applicants for loans that originate through sponsors such as dealer networks to ensure that sponsors are serving your customers well
Your Vehicle to Success
Making customers aware of rates, useful services and discount offers should be as much a part of the customer relationship as the monthly account statement. SoundBite cuts through the clutter to make your customers aware of new product offerings and service features.
- Deliver welcome messages to thank new customers and remind them of all the customer service options available
- Uplift response by following customer communications up with voice messaging outreach
- Conduct an entire customer contact program in hours with SoundBite versus weeks using direct mail
- Survey customers quickly and cost-effectively
Driving Customer Satisfaction and Retention
Consistent, positive contact with customers strengthens loyalty and maximizes retention. The challenge is to balance the frequency and value of proactive communications while minimizing the associated costs. SoundBite offers rich communication options that can elevate every aspect of your customer contact programs.
- Contact customers to confirm progress and gather information at their convenience
- Send loan applicants status updates during the approval process.
- Contact your entire customer base much quicker when sending notifications using SoundBite's flexible multi-pass campaign strategies, multi-number escalation procedures, and outstanding answering machine detection and messaging
- Eliminate in-bound calls and make your loan officers more efficient
- Conduct automated satisfaction surveys cost-effectively. Survey applicants for loans that originate through sponsors such as dealer networks to ensure that sponsors are serving your customers well
Accelerate Collections Results
Vehicle lenders can reduce the cost of debt collection, shrink the collections cycle, and increase recovery rates while maintaining a positive brand image and customer loyalty. SoundBite’s automated customer contact solutions are tailored to optimize results in collections operations.
- Drive more right parties to your agents and connect with debtors before other creditors, lenders, or agencies can
- Boost penetration rates with unlimited calling capacity
- Achieve extremely high penetration rates when calling late payers and delinquents with flexible multi-pass campaign strategies, multi-number escalation procedures, and outstanding answering machine detection and messaging
- Adjust calling strategies as your objectives change and evolve; automatically manage call volumes to keep agents busy but not buried
- Maximize agent time spent with customers – eliminate unproductive conversations with wrong parties and answering machines
- Collect more revenue within a shorter period of time (increase dollars collected per hour while reducing cost-per-dollar-collected)