Enhanced Group Skill Groups (SB110B)

Location: Online
Duration: 60 minute

Description: During this session, students will have the opportunity to interact with the live application, instructor and peers as we focus on Enhanced Group Skill Groups. The following topics will be covered:

Brief skill group introduction and overview
Key features, functionality, and common uses of the Enhanced Group Skill Groups
How to create and edit a skill group
How to create and edit a schedule
How to manage phone numbers
How to employ a skill group (using campaigns and sub-campaigns)
Understanding the Contact Center Control Panel (Skill Groups tab)
How to administer skill groups
Basic overview of skill group reports

Student materials: Student will receive a student guide in PDF format.

SoundBite customers can request a course schedule with attend links by email.

For further assistance, please call email SoundBite Support at sbsupport@soundbite.com or call 888.807.4732. One of our support representatives will be happy to help you.

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