SoundBite Testimonials
"We implemented SoundBite in March of 2006 and put it in all of our call centers. With SoundBite, we reduced our headcount by about nine percent on our predictive dialer and got a return on investment of about $1.2 million."
Tom Davenport, VP of Collections, Nuvell
"It’s the key driver to get our new business kicked off. It's the best fill in for FTE in terms of getting our work done and getting it done quickly, driving home right party contacts. It's certainly something we count on and will continue to count on in the near future."
Scott Cahalane, VP Operations, Firstsource
"Of all the vendors that I deal with, SoundBite is probably the most active. What I mean by that is they’ll come into our office, look at analytics with us, and review our campaigns with us. They are very customer-oriented and they are focused on making us better at what we do. The fact that they are always trying to earn your business because you can stop at anytime- I think that is very important."
Tom Davenport, VP of Collections, Nuvell
"By doing the call escalation combination we went from 75% to 85-90% on most of the programs that we were working on."
Brian Oakes, Program Director, Virgin Mobile
"What's kept us in the game is the flexibility of the tool and how you can do more with it than your traditional dialer. I just recently reduced the number of dialer licenses we maintain as a company by almost 1,000 licenses, and we’re able to run those calls through SoundBite."
Jim Bilger VP, Operations Management, OSI
"The beauty of the SoundBite tool is that it's quick to get out there and it’s quick to get results, and we can make some directional decisions based on those results."
Chad Ghastin, Retail Subscriber CRM, Sirius Radio
"We started a campaign to do four passes on our programs. We saw a 48% increase in delivery to a live person instantly, the first week that we did it. In one program we had a 48% increase, another a 41% increase, and another program resulted in a 72% increase in delivery to a live person, and that was simply by increasing the number of passes."
Brett Rudy, Senior Retention Manager, Boston Globe
"I was a naysayer. I didn't believe our senior-aged subscriber base would respond favorably to automated voice messages. I was proven wrong."
Michael Tracey, Manager of Monitoring Services, Lifeline Medical Alert Service
"With SoundBite, it's very easy to have an idea, develop a script, and get a campaign up and running in a matter of hours. We can be proactive in implementing campaigns we might have to skip if we were relying on an outbound call center."
Elizabeth Bresnahan, Analyst, Wall Street Journal
"Anyone can cut anyone's price and SoundBite offered a good price, but it was the value-add that really made the difference here. SoundBite works as a strategic consultant before the campaign, during the campaign, and after the campaign. We do a lot of analysis, and SoundBite is with us the whole way through to continue to develop best practices and tweak our campaigns."
Kirk Morales, Senior Market Advisor, CARE Program, SoCal Gas
"We are incredibly impressed with how easy it was to implement our first campaign using SoundBite's automated voice messaging solution. It’s been a huge success."
Cary Shumway, Director of Collections, Arizona Federal Credit Union