Case Studies
Companies across a wide range of industries have improved the effectiveness of their customer contact programs with SoundBite. From acquisition to retention, service to collections, each company faces specific challenges. SoundBite has the unlimited capacity, advanced capabilities and overall versatility to address each client uniquely. Here are just a few of their success stories:
National Wireless Carrier
One of the nation’s top providers of wireless voice, messaging, and data services selected SoundBite to optimize the productivity of its collections process. SoundBite generated twice as many RPCs and 30 percent more same day payments than live agents... download
International Auto Manufacturer
SoundBite helped improve an international manufacturer of premium vehicles early-stage collections processes by increasing its calling capacity by 1,200 percent and account penetration by 80-90 percent… download
National Leader in Federal Debt Collections
A leading player in the collection of federal debt uses SoundBite as a supplement to manual dialing to generation more RPCs for its agents. As a result, the agency has dramatically increased monthly RPCs and revenue… download
National Utility Company
A leading natural gas company uses SoundBite's text messaging service to acquire new utilities customers. The company has enjoyed a very high sign-up rate from its text messaging marketing promotion… download