Maximizing up-sell and cross-sell to existing consumers is a high priority for all organizations. It takes highly targeted customer marketing, promotions and retention communications, delivered rapidly and cost-effectively.
SoundBite helps you:
- Achieve higher response rates than direct mail or uplift direct mail response rates with adjunct voice message campaigns.
- Conduct an entire customer promotion in hours versus the direct mail response curve of weeks or months.
- Deliver high quality, personalized, branded marketing messages that generate ready-to-act respondents.
- Test marketing tactics and selling messages quickly and cost-effectively. Gather and analyze success data in real-time.
3rd-party Collections
Recover more debt in less time, increase right party contacts, and reduce operational costs.
Banking
Increase activations, encourage balance transfers, collect payments, issue fraud alerts, introduce new products and generate cross transactions.
Credit Card
Increase activations, encourage balance transfers, collect payments, issue fraud alerts, introduce new products and generate cross transactions.
Credit Unions
Increase credit card adoption, balance transfers, payment collections, and revenue-generating customer interactions while expanding the depth and breadth of member relationships.
Insurance
Insurance providers reach out to policyholders for both sales and service activities, while maintaining brand equity and increasing customer satisfaction with the quality of the company and its agents.
Media
For media companies, the challenge after establishing an initial relationship is how to turn an audience into customers for life.
Telecom
Both telecom and cable operators compete for a larger share of the consumer's wallet by bundling voice, video, and data services and upselling premium offerings with promotional pricing. At the same time, customer service manages appointments, payment reminders, statement changes and more.
Utilites
Public and private utilities must deliver outstanding customer service, notifying rate-payers of service changes, scheduling service calls, collecting on delinquent balances, and more.