Proactive Customer Communications Key in Collections

There has rarely been greater demand for effective collection of delinquent accounts. Firms urgently need cash from debtors to pay their bills and keep their operations afloat, yet the downturn has in turn squeezed the resources available from them.

A new white paper from Edgar, Dunn and Company and SoundBite Communications, entitled, “Collections in Turbulent Times: Survival Strategies for Financial Services Organizations,” offers a way forward. It recommends using proactive customer communications through a variety of channels to competing for shares of customers’/debtors’ finite resources. 

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