FTC’s New Rule Changes The Game for Customer Communication Strategies

The “do not call” laws get a lot tougher later this year. If your company uses the phone to communicate with current or prospective customers it needs to be ready for a very important date: September 1, 2009.

 

Here’s why. In 2008, the Federal Trade Commission (FTC) adopted an amended Telemarketer Sales Rule (TSR) citing consumer protection against unwanted marketing communications. As of December 1, 2008, prerecorded sales calls must provide an easy opt-out feature. More significantly, beginning September 1, 2009, automated sales communications can be delivered only to those recipients who have provided their “express written consent” to receive them. Having an existing business relationship (EBR) will no longer suffice as sufficient approval for organizations to attempt to sell a good or service via an automated, prerecorded message.

 

The FTC Telemarketing amendment is a unique opportunity for organizations because it combines both critical and strategic issues. First, it carries the urgency of a time deadline (i.e. they must obtain permission by September 1, 2009) and a strategic opportunity that can impact long term success by enabling more targeted, effective marketing. The FTC’s amended TSR rule is a game changer. Organizations need to act quickly to maximize the percentage of consumers that they will be able to cost-effectively reach via automated calls to sell their goods and services.

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