SoundBite Unveils In-Home Service Appointment Solution to Reduce Operating Costs and Improve Customer Service

SoundBite Communications, Inc., a provider of on-demand, multi-channel proactive customer communications, recently introduced the SoundBite In-Home Service Appointment Solution, which provides relevant and timely multi-channel communications for home appliance, cable, satellite and broadband service providers. The solution helps service providers lower operating costs, reduce customer churn, differentiate service and provide customers with greater convenience throughout the entire appointment experience.
 
SoundBite's In-Home Service Appointment Solution helps service providers greatly reduce unnecessary truck roll costs by ensuring customers are at home when the technician arrives, reduce customer churn and protect future revenue through differentiated service and greater convenience throughout the entire appointment experience.
  
This flexible, on-demand solution allows service providers to utilize the full solution or specific components of the solution to address certain business objectives such as reducing operating costs through interactive appointment reminders with an option to confirm or reschedule an appointment without agent assistance; differentiate service through timely notifications of the technician's arrival using interactive mobile messaging and protect future revenues; and strengthen customer loyalty using immediate follow-up surveys to measure service levels and quickly resolve any poor experiences.

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