Innovation Helps SoundBite Increase ARM Industry Revenues

SoundBite Communications (News - Alert) has seen a 23 percent increase in accounts receivable management industry revenue in the first quarter of 2010 from the year-earlier period. SoundBite Communications is a leading provider of on-demand, multi-channel proactive customer communications.

 
According to the company, recent innovations in the SoundBite Engage platform have enabled its clients in the accounts receivable management industry to realize a substantial return on investment from their SoundBite collections strategies.

 
We're committed to the success of our clients in the ARM  industry. Over the past decade, we've acquired deep domain expertise in collections and brought forth innovative strategies and product features that have yielded tremendous results for our clients,' Jim Milton, president and CEO of SoundBite Communications said.
 
'As a valued partner for more than six years, SoundBite continues to demonstrate their expertise in collections and commitment to our success. SoundBite's technology allows us to remain competitive in a challenging economy, and we look forward to the availability of future functionality that will address the complex needs of the ARM industry,' Bob Ruff, Sr. VP, Operational Support at NCO Group, a leader in business process outsourcing solutions said.
 

Collection agencies, debt buyers, and law firms leverage SoundBite Collections Solutions to increase portfolio penetration, reach more live parties, and increase agent utilization and dollars collected per agent hour. SoundBite Collections Solutions combine the superior technology of SoundBite Engage, its on-demand proactive customer communications platform and unmatched domain expertise to deliver results that consistently exceed expectations.
 
Some of the important features of SoundBite Collections Solutions are strategy, control, risk mitigation and ease of use and results and optimization. SoundBite Collections Solutions have a comprehensive and sophisticated set of contact strategy controls designed to drive more right party conversations such as device escalation, multi-channel blending, dynamic score-based call routing and messaging, and caller ID variation.
 

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