Barclaycard Selects SoundBite Customer Communications Technology

SoundBite Communications (NASDAQ: SDBT), a leading provider of on-demand, multi-channel proactive customer communications, today announced it has been selected by two major European financial services providers to deliver proactive customer communications and is ramping two European reseller relationships.

The company also established a wholly-owned subsidiary, SoundBite Communications UK, Limited, to meet the growing demand for its proactive customer communications solutions in Europe. This move enables SoundBite to establish dedicated staff based in the UK to accelerate its European growth strategy.

"We use SoundBite Engage across the US to communicate quickly and efficiently with our consumers," said Sheila Monroe, director, global risk operations at Barclaycard. "We're extremely pleased with the results and, more importantly, the positive comments and feedback we've received from our customers. After successfully piloting the product in the United Kingdom we are now planning to deploy the solution across our European businesses and are looking forward to working with SoundBite to achieve our goals."

Barclaycard will use SoundBite EngageTM, its multi-channel communications platform, in multiple European countries, while the other financial services provider plans to deploy SoundBite in the United Kingdom, Ireland, and Spain. The reseller partners working with clients in Europe and Africa include Telsolutions, a UK-based premier supplier of automated voice messaging services and strategies, and JV Communications, a France-based supplier of proactive customer communications.

Read the full article