Our Company

Organizations worldwide leverage SoundBite's Proactive Customer Communications Offering in order to communicate more effectively and efficiently throughout the customer lifecycle and build trusted, lifelong and profitable customer relationships.

Founded in 2000, SoundBite Communications is headquartered in Massachusetts, USA with offices and data centers in North America and Europe.  We design and deliver two billion messages annually in more than 30 countries.  Our global client base includes more than 350 organizations including leaders in financial services, telecom and media, retail, energy and utilities, and debt collection agency industries.  

Here’s what one of our financial services clients had to say about SoundBite in a recent press release:

"We use SoundBite Engage across the US to communicate quickly and efficiently with our consumers," said Sheila Monroe, director, global risk operations at Barclaycard.  “We’re extremely pleased with the results and, more importantly, the positive comments and feedback we’ve received from our customers. After successfully piloting the product in the United Kingdom we are now planning to deploy the solution across our European businesses and are looking forward to working with SoundBite to achieve our goals."  (SoundBite news release, August 4, 2010)

In 2010 SoundBite was recognized by independent telecoms analyst Ovum as one of two vendors on the “shortlist” in the firm’s Decision Matrix Report on Proactive Customer Communications.

The report cites that SoundBite is both highly recognized and highly regarded by clients as a provider of hosted proactive customer communications.  The company achieved industry-leading results in both end-user sentiment scores and in technological assessment scores, including product strategy, features and functionality, data integration, and reliability and scalability.