SoundBite

Customer Success Manager (Temecula, CA)

Job Summary:
The Customer Success Manager is responsible for managing client relationships and driving the success of their projects. The successful Customer Success Manager will utilize their proficiency in project management and will work closely with the SoundBite sales team. The Customer Success Manager has project management responsibility and accountability which encompasses the discovery, definition, implementation, and deployment of client solutions. Additional focus is on client calling campaign analytics and continuing programs to drive customer success.

Key Functions/Responsbilities:

• Commit SoundBite Professional Services to delivering value to customer by providing excellence of service and building long term relationships
• Match Service offerings appropriately to the customer’s most important and high impact needs
• Analyze and report results regularly during and after campaign completion and make proactive suggestions for program improvement
• Organize project teams by focusing on productive attitudes and practices
• Build project team effectiveness and utilize strong overall communication skills in promoting clear goals, standards and processes for the project
• Applies effective meeting management skills with ability to develop and deliver effective presentations
• Communicate, implement, measure, monitor and recommend corrective action to achieve customer project successfulness.
• Knowledgeable and proficient in continuing to sell SoundBite Professional Services
• Proactively identify additional work, opportunities and add-on business
• Generate proposals for business focused solutions
• Develop and deliver effective presentations to clients

Qualifications:

• 7 to 10 years of experience working in software related industry with a combination of technical expertise and customer/account management skills.  CRM and/or Call Center solutions implementation experience highly desired.
• BS in Business, Computer Science, Engineering or Mathematics preferred.

• Effective communication skills (verbal and written).
• Expertise in establishing, maintaining and nurturing client relationships
• Knowledgeable in managing client expectations and proficient in selling and up-selling
• Knowledgeable in defining customer solutions and creating documentation associated with implementation
• Expertise in establishing, maintaining and nurturing client relationships with demonstrated leadership at the team and project level
• Travel requirements 25%

This position description is intended to describe the general nature and level of work of this position, and is not an exhaustive list of all responsibilities, duties, and skills required of individuals in this role.

Contact Information:
For immediate consideration, Please apply on line or by sending your cover letter and resume to: careers@soundbite.com and referenceCustomer Success Manager in the subject line of your email.

No agency responses will be considered.

SoundBite is an Equal Opportunity Employer.